Technical Support and Services

We provide customers with initial installation debugging and remote communication debugging, and can provide customer training, so that customers are not only users of products, but also conducive to their better wind farm management. The company assigns senior technical personnel to be stationed at the customer's wind farm site for a long time to observe and monitor the operation status of fans in the wind farm at any time, collect customer needs and work with the company's service department to form a timely and effective problem and demand feedback tracking system, quickly respond to all kinds of problems and needs in the wind farm in a timely manner, and deal with them as quickly as possible.

During the high wind period and the low wind period each year, we will arrange a wind field inspection to check the working status of the processor, safety chain relay and other important devices, check the parameters of the control system and the communication status of the wind field ring network, and check the control system andSCADAsystem is eliminated and maintained to solve practical problems in operation.

In order to improve the overall quality of the company's external services, we improve their own service system at the same time, a wide range of customer feedback, and strive to achieve zero defects, high satisfaction service!

our aim is:

1.all-round attention to every customer needs!

2.provide comprehensive, professional and fast service!

3.to establish a good relationship with customers!